What We Do > support coordination
Support Coordination is one of the most important and least understood NDIS support categories.
At DSC, we are consulting with some of the sector leaders to design Support Coordination services that move beyond the transactional to truly support participants to maximise their choice and control and get the most from their NDIS packages. Talk to us about how we can:
Train Support Coordinators from Beginners to Advanced levels
Develop Support Coordination service models
Build the business case for Support Coordination services
Market your Support Coordination service
Interested in becoming a Support Coordinator?
NDIS SUBJECT MATTER SPECIALISTS
DSC's Subject Matter Specialists are sector leaders in their fields.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination, and is well known for her unique love of sharks and the NDIS Price Guide.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability.
Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
face-to-face organisational training
Our Subject Matter Specialists have developed a training package for teams of Support Coordinators and Support Coordinators to be.
Deliver just the learning experience your team needs by choosing from seven possible modules.
But don't just take our word for it...
INSIGHT IN ACTION
We know how hard it is to find information on Support Coordination so we've created and curated all the resources we can so that you don't have to.
With a Support Coordinator still being a relatively new role, many Support Coordinators are finding that any and every task is landing on their desk. Evie explores what the job of Support Coordinator actually is, and what task sit firmly outside its boundaries.
It has been widely reported that the NDIA is knocking back appeals that a Support Coordinator has assisted in lodging. But how legal is this approach? Lee explores the potential implications.
In the third instalment of our Revenue Revisited series, Evie tackles one of the most common challenges that Support Coordination providers face: understanding and increasing your organisation's billable hours. .
Support Coordination is a job that requires heart, soul, sweat and tears (hopefully of joy). That is why we are pleased to celebrate a group of exceptional Support Coordinators through our 2018 DSC Provider Award.
The NDIA have made a very welcome change to their position on Support Coordinators in plan review meetings.
The NDIA has recently articulated its position on Support Coordinators attending plan review meetings, and you may not like what they have said. Evie discusses the implications and offers strategies for working within these guidelines.
Support Coordinators are critical to your organisation’s success. Sam Paior tell us how to make the most of the relationship with these people who matter.
Earlier this year, we wrote that we were disappointed to see that Peer Workers had been removed from the list of professions who could provide Support Coordination. But now, as Evie reports, that has all changed in the updated Guide to Suitability.
Bronwyn explores the Quality & Safeguarding Rules that will impact Support Coordination providers and practitioners.
We urge the NDIA to rethink their bizarre decision to remove Peer Workers from the list of professions able to deliver Support Coordination.
Here are 10 of the most important questions and answers from our recent Investigating Housing with Support Coordination webinar.
Sally Coddington explores what could the transfer of Support Coordination to LAC/ECEI partners mean for Participants and the Scheme.
Leighton Jay explores some of the tensions arising from the NDIA’s approach to “conflicts of interest”.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.