From July 1st, the Quality and Safeguarding Commission will be responsible for all provider registrations and renewals across the country (with the exemption of WA). Providers now have the opportunity to review their registration groups and decide what, if any, they should remain registered in under the Commission’s regime.
Registering and renewing with the Commission for the first time can be a little on the laborious side, and does require external audits. This has led many providers to rightly ask themselves:
“Do I have to register?!?!”
Some providers will have to remain registered under the Commission. According to the NDIS (Provider Registration and Practice Standards) Rules 2018, these are providers who:
Deliver Specialist Disability Accommodation (SDA).
Undertake behaviour support assessments or develop behaviour support plans.
Use restrictive practices when delivering supports.
Further, the NDIS Act tells us that Plan Management providers also need to be registered.
I'm hearing some of you letting out a big sigh of relief. Maybe you are seeing a few cost saving $$ flashing before your eyes. But before you decide not to register, consider the following:
Are your current customers Agency Managed? Fully Agency Managed Participants make up 47% of all people in the Scheme, and they can only use registered providers. Moreover, even in a Participant partly Self or Plan Manages, they can only use registered providers for any supports that are Agency Managed. So you might be excluding more Participants than you initially think.
Registration gives people some level of assurance about the quality and safety of your services. Some of your potential customers might prefer to engage with providers who have met the Quality and Safeguarding requirements of the Commission.
Most providers already have a pretty robust quality system underpinning their service delivery. Adjusting to the Quality and Safeguarding requirements could offer a unique opportunity to reflect on your strategic direction and improve the quality of your services.
We know the cost is still a very real factor that providers need to consider. So in upcoming articles, we will be exploring the expenses associated with registration and advise you on some ways to keep cost down. Keep your eyes peeled, tips will be coming to an inbox near you!
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Getting stressed about the new Quality and Safeguarding Framework? Or just think you need to know that little bit more? We feel you! That is why we have created two half day workshops this autumn:
The first time you go through it, registering or renewing with the Commission can be a bit on the laborious and expensive side. So Ann explores the ins and outs of whether registration is really worth a provider’s while.
In the midst of all the panic about the new restrictive practices regulations, it is crucial that we don’t loss sight of the human rights imperative that is driving these changes. As Jess explores, this is a unique opportunity that we cannot afford to ignore.
The new NDIS Quality and Safeguards Commission website is up, but it can be impossible to find the page you need. So our Quality and Safeguarding superstar Jess has put all the important documents in one handy resource pack.
Worker screening processes will soon be changing to a nationally consistent system under the Quality and Safeguarding Framework. Jessica explores what we know about what the process will look like and what providers must do to get ready.
A national approach to behaviour support and restrictive practice could mean significant changes for NDIS providers. Jessica explores the differences between state and territory policies and the new national regulatory regime.
With the new Quality and Safeguarding Framework, the rules around restrictive practices are going to change. Jessica answers common queries we get from providers about what this will mean for registration requirements and Participant’s who take medications.
One question we regularly get asked by worried providers familiarising themselves with the NDIS registration process is "who is going to pay for all of this?" Bronwyn explores what the new costs are and who will be paying the bill.
With the Quality and Safeguarding Frameworks comes new complaints management and resolution rules. Bronwyn explores the expectations on providers.