In the first article of this series, Roland & Vanessa explore the 6 opportunities providers are missing to improve Participant outcomes while increasing revenue.
In an NDIS environment dominated by uncertainty and change, how do you avoid getting lost in the confusion? As Roland explores, there is no map to meaningful success, you have to find your internal compass instead.
Is ILC taking one step forward, only to go two steps back? Roland and Elizabeth explore the implications of the NDIA’s recent non-competitive, ‘invite only’ ILC Remote Grants.
If you read the news, it’s easy to believe the NDIS is in a cataclysmic spiral. But it’s not time to give up hope yet, write Vanessa & Roland.
The sector is scrambling to adjust to the new Quality and Safeguarding Framework. Roland explores how providers could use this challenge to improve the protection of participant's rights and get better outcomes.
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...
2 years after his viral article A Rabbit in the NDIS Headlights, Roland explores what we are still seeing go wrong in the sector and what can be done.
You learn more from your stuff ups than the things that go well. Luckily for Roland, after 30 years in the sector, he has more than one such learning to share.
Think providers need to be big to survive in the NDIS? Roland Naufal debunks the 'get big' approach and outlines the strategies that are working.
The NDIS desperately need leadership that can show integrity, admit to the problems and give families reason to believe that things will get better. But instead what we've got is a plane with no pilot - and a Scheme thats funding still hangs in the balance thanks to Labor's Budget response.
What is the right culture for the NDIS, a quasi-marketplace with disruptive service models and ad hoc decision making? Roland and Vanessa outline the 6 crucial pieces of the puzzle.
Vanessa and Roland examine how to avoid going broke ‘NDIS style’ through a fundamental rethink of the way we do business.
DSC is getting lots of calls from organisations confused about how the ILC program will operate. Sadly, once you understand the fundamentals of ILC and LAC, confusion is replaced with serious concern. Roland outlines the major failings of the ILC program design - and how a failure to address these might just kneecap the NDIS.
The review Christian Porter set up into the NDIS Portal is in. And it is not good news for the NDIA. Roland Naufal outlines key elements of the PWC report
Roland Naufal tells us why the NDIS finds itself knee deep in doodoo but argues it is short term pain for the long term main game. If you are easily offended, please do not read on...
Roland Naufal reckons he's seen the future: a bit of murder and mayhem, like the death of a lot of bureaucratic management and the fatal wounding of some non profits. But then again, we see a future that works better for many NDIS participants and hands on staff. It’s a world of dramatic, constant and often exciting change.
It seems like many disability providers are looking for faster horses with their NDIS preparations focused on organisational survival and unit costing. While it's vital to understand the financial underpinnings of services, Roland Naufal explores how a focus on unit costing may ultimately kill your organisation.
The NDIA has just announced the latest development in its roll out of the ILC and LAC. We have some serious concerns about the development of these programs and how they threaten the credibility of the NDIS.
Roland's last article 'Rabbit in the NDIS Headlights' went viral with over 4,000 readers. In this follow up he reflects on the big lessons of the NDIS in 2015.
Some of the disability service providers we've met over the last couple of years remind us of a rabbit in the headlights, seeing danger ahead but not responding. Roland explores why so many organisations are stuck and how the dramatic changes ahead will force them to move.