Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.
Jenna Williams explores our concerns with the SA Government's readiness approach and provides some advice on how grant applicants can make the most of the funding.
Townsville exemplifies some of the NDIS areas where QLD has significant challenges to overcome but also enormous opportunity for innovation and leadership.