Support Coordination 101

We meet a lot of organisations who are confused about Support Coordination. What is it? Who can provide it? How does it work? In this article, Evie answers some of the most frequently asked questions we get about this mysterious but critically important support category:


What is Support Coordination?

Support Coordination is an NDIS funded support that is designed to support participants to make the most of their NDIS funds. Once a Plan has been approved, participants work with Support Coordinators to determine how their funds will be spent and to connect with providers. At its best, Support Coordination is about:

  • facilitating expansive conversations about what is possible with a person’s NDIS funds

  • building capacity to exercise choice and control

  • supporting participants to navigate the NDIS marketplace and find providers that are the best option for them


What are the different types of Support Coordination?

Support Connection: $58.92 / hour
Assistance to strengthen participant’s abilities to coordinate supports & participate in the community. This includes resolving points of crisis, developing capacity & resilience in a participant's network & coordinating supports from a range of sources.

Now that LACs are active in nearly every region, it is quite rare to see Support Connection in Plans, as it is expected that LACs provide the plan implementation support for this cohort.

Coordination of Supports: $96.04 / hour
Further qualifications/experience required to strengthen a higher needs participant’s ability to coordinate their supports & participate in the community. This may include resolving points of crisis, & developing resilience in the participant's network.

Specialist Support Coordination: $182.74
Time limited support coordination, within specialist framework necessitated by high risks in participant's situation, to address barriers and reduce complexity in environment, assisting to connect with supports, build capacity and resilience. This is rarely funded: only in exceptional circumstances.


Can organisations provide both Support Coordination and other direct NDIS supports?

Yes. Providers can offer both services as long as they can demonstrate effective strategies to mitigate the conflict of interest.  However, we expect that this decision may again be changed in future and would advise providers against developing business models that relied on delivering both Support Coordination and direct supports.


Who gets Support Coordination funding?

Not every participant is funded for Support Coordination but everyone can ask for it. If you want Support Coordination in your Plan, be sure to mention it in your planning meeting. Typically, Participants who go through the planning process with an NDIA Planner (rather than an LAC Planner) are far more likely to be funded for Support Coordination.


How many hours of Support Coordination do people typically get funded for?

There is no simple answer to this question. We have heard participants getting anywhere between 10 hours to 200 hours per year. As with all other supports, if participants go into the planning meeting with a very clear goal for how they will use their funded supports, the Planner will have a much easier time approving them.


Do participants get funded for Support Coordination every year?

Support Coordination is a time limited, capacity building support. The idea is that participants should only be funded for Support Coordination for one year at a time, either at the time of their first NDIS Plan or during a major life transition (e.g. moving into a new home, school transition etc.). In subsequent years, Planners will often (but not always) look to remove or reduce the number of Support Coordination hours in a person’s Plan.