The NDIS Price Guide and Provider Toolkit include strict rules on what a provider can charge for and what information should be included in service agreements. Yet very often DSC sees service agreements that are completely non-compliant with these rules. With the Quality and Safeguards Commission and associated audits rolling out across the country, this is something you want to get on top of ASAP.
To help you out, we’ve prepared a free guide to ‘What can and cannot go into service agreements?’ It includes information on:
FAQs on service agreements
Updated 1 July 2019 to account for 2019/20 Price Guide.
If one service agreement guide isn’t enough for you, check out the detailed resource NDIS service agreements: making choice and control more real by the Office of the Public Advocate.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination, and is well known for her unique love of sharks and the NDIS Price Guide.
With the Quality and Safeguards Commission and associated audits rolling out across the country, providers need to get on top of non-compliant service agreements ASAP. To help, Evie has created an essential free resource to help providers work out what they can and cannot say in a service agreement.
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