On Friday last week, the NDIA announced their intention to outsource their contact centre operations to global giant, Serco for the next two years. This decision is truly baffling.
Serco currently operates private prisons and 11 of Australia’s onshore immigration detention centres. To say that Serco is not "values aligned" with the NDIS is a massive understatement. The company has been accused of serious fraud by the UK government and covering up sexual abuse of immigrants in a UK removal centre. Closer to home, Serco Watch, a WA-based civil society group has formed "to monitor and disseminate information about the activities of Serco". Their Facebook page has close to 3,500 members and no shortage of problems to report.
This article by the Guardian, Outsourcing NDIS contact centres to Serco 'an accident waiting to happen' does a fabulous job of summarising the issues with this decision, including quotes from many of the sectors' leaders. The NDIA have repeatedly committed to increased consultation on important decisions, yet the widespread condemnation of this decision makes it very hard to imagine that this decision was made with any input from interested stakeholders.
With so much detail, agendas and posturing relating to the forthcoming Disability Royal Commission, it can be hard to know what’s what. We lay it out for you in inimitable DSC style.
The final Quarterly Report for Year 6 has just dropped, and it is jam-packed with things you will want to know. Sara has picked out the top 6 interesting, funny and enlightening takeaways.
Remember February 2018 when we were promised 7 new NDIS pathways for Participants? Well we can finally give you a comprehensive update on how that promise is tracking- what's changed, and where work has begun.
The NDIA and Administrative Appeals Tribunal (AAT) have been denying people with significant disabilities access to the Scheme because they refused invasive, controversial or expensive medical treatments. Sara explores why this is happening and what it means for the principle of informed medical consent.
The Disability Reform Council has agreed that the NDIS will start funding some health-related supports later this year. Sally explores some of the complications that could arise when putting this deal to life.
The NDIA have released an update to the 2019/20 Price Guide with some changes to group prices and some more clarifications.
Last Friday’s meeting of COAG’s Disability Reform Council has radically redefined the division of responsibility between NDIS and health services. Sara explore which health-related supports the NDIS will now be funding.
The Administrative Appeals Tribunal (AAT) has just released a mind-blowing judgement that could fundamentally alter the types of supports funded by the NDIS. Sara explores the implications of this groundbreaking verdict.
The latest quarterly report was just dropped last week. In case you were too busy to read it yourself, Sara has summarised the top 7 takeaways that providers need to know.
The federal budget: boring to read, but very important to the disability sector. Sara summaries what it says about the royal commission, mental health funding, new disability pension reporting requirements and the famous NDIS underspend.