On Friday last week, the NDIA announced their intention to outsource their contact centre operations to global giant, Serco for the next two years. This decision is truly baffling.
Serco currently operates private prisons and 11 of Australia’s onshore immigration detention centres. To say that Serco is not "values aligned" with the NDIS is a massive understatement. The company has been accused of serious fraud by the UK government and covering up sexual abuse of immigrants in a UK removal centre. Closer to home, Serco Watch, a WA-based civil society group has formed "to monitor and disseminate information about the activities of Serco". Their Facebook page has close to 3,500 members and no shortage of problems to report.
This article by the Guardian, Outsourcing NDIS contact centres to Serco 'an accident waiting to happen' does a fabulous job of summarising the issues with this decision, including quotes from many of the sectors' leaders. The NDIA have repeatedly committed to increased consultation on important decisions, yet the widespread condemnation of this decision makes it very hard to imagine that this decision was made with any input from interested stakeholders.
We all know that Tribunal rulings are important, but they are so bloody looooong. Sara’s tips and tricks are here to help you get through the rulings, without taking years out of your life.
An end of year announcement by the federal government that has given us all something to celebrate this holiday season.
After months of waiting, we now know which providers will be the LAC and ECEI Access Partners. And they are…
The NDIA will today announce a new pricing tier for self-care, social and recreational support for Participants with "very complex" support needs.
Elizabeth McGarry explores the fine print behind the long awaited funding opportunity for what are generally known as user-led organisations: A $19.9 million funding round for the ILC program.
In late 2017, the NDIA declared that it did not consider swallowing assessments and plans to be a reasonable and necessary support. Jim Simpson from CID looks at the reasons for this controversial decision and what is being done to fight it.
Is ILC taking one step forward, only to go two steps back? Roland and Elizabeth explore the implications of the NDIA’s recent non-competitive, ‘invite only’ ILC Remote Grants.
There are few words that stir up more stress and emotion in NDIS Providers than ‘Portal.’ That is why we are pleased to announce that some long-awaited changes have finally arrived in Portal world.
The Administrative Appeals Tribunal (AAT) recently took the extraordinary step of publicly reprimanding the NDIA and calling for ministerial intervention. Sara explores how it came to this, and why being forced to appeal is detrimental to Participants.
Shadow Minister for Families and Social Affairs and one of the key NDIS architects, Jenny Macklin has announced her resignation from politics.