Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. That takes careful and constant communication. Meanwhile, leading your clients effectively through changes give you an opportunity build trust and demonstrate your ongoing commitment to seeing them reach the best possible outcomes.
One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change. See 6a, b & c Guide, Templates and Presentation to support leading clients through service change in the NDIS.
Last year, we called out for nominations for the DSC Annual Provider Award for NDIS Transition. We are excited to award it to a provider who tackled the challenges of NDIS transition with creativity and fantastic stakeholder engagement.
What would you do differently if you could start your NDIS journey from the beginning? Two years after his original hit blog, Rob explores what he would change about his transition if he could turn back time… for a second time.
Registering as an NDIS provider is complicated. Here is a free guide to the process and some resources to help you through the journey.
This handy (free) online tool helps Participants work through the daunting task of Pre-Planning and get the most out of their NDIS Plan.
Everyone is looking for the magical IT solution which will solve all their problems. But as Shiung explains, the problem is rarely ever about technology.
Sara explores Most Significant Change, a helpful tool for investigating your organisation’s impact on the lives of the people it supports.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.