Learn, Engage, Adapt: 8 Steps to NDIS Success

The 8 Steps to NDIS Success detail the organisational capabilities required to operate effectively in the NDIS.

Developed from trial site experience and extensive NDIS consulting practice, the toolkit supports strategic decision making and priority setting.

We love this tool because it is easy to use and it works! Please contact us to discuss how you can use it in your organisation.

1. Learn about the NDIA

Key capabilities:

  • Understanding of the NDIA business drivers and insurance approach

  • Ability to use the language of the NDIS

  • Mechanisms and capacity to network and exchange information with NDIA decision makers

  • Understanding the participant-based planning process


2. Learn Market Dynamics

Key capabilities:

  • Local knowledge

  • Competitor analysis and market research competencies

  • Understanding of global trends and best practice service models

  • Ability to develop referral pathways

  • Ability to identify and develop partnerships and alliances


3. Engage your Organisation

Key capabilities:

  • Clear organisational identity – mission, values, strengths, limitations, points of difference

  • Resilience, preparedness to change, flexibility, enthusiasm and energy

  • Shared commitment to NDIS principles and client base

  • Organisational culture of engagement and collaboration


4. Engage Customers

Key capabilities:

  • Proactive consumer engagement skills and processes

  • Tools to identify and map key stakeholder interests

  • Ability to action customer input


5. Engage Externals

Key capabilities:

  • Tools to identify and map key stakeholder interests

  • Local networks and engagement in service delivery areas


6. Adapt Services

Key capabilities:

  • Service model alignment with NDIS service clusters and clarity about service limitations

  • Program accessibility and inclusiveness, ability to demonstrate that services provide choice for individuals and increase capacity

  • Development of an evidence base that demonstrates how the service reduces lifetime costs

  • The ability to prototype and test new service models


7. Adapt Systems

Key capabilities:

Business management and administration systems fit for task

  • Financial management, modelling and cash flow management skills

  • Responsiveness to changing business environment

  • Information systems fit for purpose

  • Effective mechanisms for communications: internal and external

  • Quality management systems

  • Management structure: light touch, efficient and slim

  • Working capital and processes to ensure best use of assets

  • Risk management and contingency plans

  • Develop and implement evaluation measures


8. Adapt Marketing

Key capabilities:

  • Reputation and branding in sector

  • Customer service approach

  • Marketing collateral

  • Social media skills

  • Digital enablement