What We Do > QUALITY & SAFEGuarding
Quality & Safeguarding
2019 is a massive year in the quality and safeguarding space, but we have you covered!
DSC has been delving into the detail of the Q&S Framework, Practice Standards and the NDIS Commissions requirements for registration. We have developed a range of free resources, workshops, online training and consulting support to make your Q&S journey as pain free and cost effective as possible.
Need some extra support? Our consultants are available to support your quality and safeguarding journey through the following activities:
Gap Analysis - mapping your existing documentation against the NDIS Practice Standards to show you where the gaps are. We can tailor this product to address additional standards and compliance systems upon request.
Self-Assessment - provides support to complete the self-assessment for renewal and registration.
Quality Management System: Establishing a framework proportional to the size, scope and culture of your organisation to manage ongoing service quality, participant safety and organisational compliance. The framework will recommend and establish an ongoing continuous improvement and management system tailored to your unique service.
Drafting procedures, forms and templates tailored to the uniqueness of your organisation –helping you to operationalise your quality system, guide practice and develop efficiencies.
Training for staff to work within the framework – Creation of tailored training that equips your staff with the knowledge and confidence to work within and maintain quality services.
Internal Auditing: support to establish and/or undertake internal audits to test established systems to identify gaps, inconsistencies and improvement actions.
Quality & Safeguarding
NDIS SUBJECT MATTER SPECIALISTs
DSC's Subject Matter Specialists are sector leaders in their fields.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Jess has worked in the community space for almost 2 decades across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training, tender writing and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process, map and empathise with people interacting with the social, community and health systems at different points.
Jess takes a thorough and methodical approach to interpreting complex funding and audit guidelines, pre-empting questions and identifying any gaps in an organisation's position. Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down legislation and policy and believes that if quality and safeguarding arrangements are going to have effect they need to work on the ground. The stuff Jess produces is clear, simple to use, drives organisational efficiency and, most importantly, leads to better service.
Jess is a Subject Matter Specialist in Quality & Safeguarding.
Mark has extensive experience in corporate finance, governance, quality management, project management, integration and technology in the health, aged care and disability sectors. He holds an MBA and certificates in aged and community care and is passionate about the detail of legislation and compliance. He has expert knowledge of standards and legislation across ISO 9001, ACIS, the NDIS Quality and Safeguarding Framework, Privacy and Health, Aged Care (CDC), building (local, state and federal), environmental and disability (NSW, Victoria, Queensland, South Australia). With his head in the detail, Mark is able to establish and lead the effective continuous improvement of corporate governance across all areas of an organisation’s operations and innovations.
Mark is a Subject Matter Specialist in Quality & Safeguarding.
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Scratching your head about these new NDIS Practice Standards? You’re not alone, get the lowdown here.
Check out the latest Quality and Safeguarding updates
If there is one thing we know here at DSC, it is that providers have a lot of questions about service agreements. To help out, Jess explores what must go in them, what can’t be in them, who can sign them and more.
There is one crucial word that is often missing from conversations about the NDIS or quality and safeguarding. Leighton explores how if we are serious about our mission to support people with disability to live a good life, it is time to start using the f-word.
The Quality and Safeguarding Commission has announced some pretty significant changes that signal a more proportionate approach to auditing. Jess explores the implications these could have for providers.
Under the new Quality and Safeguarding Commission, the registration groups that you select will impact the scope of your audit. So Jess has created a handy resource to help you understand how the registration groups align with the NDIS Modules you will be assessed against.
For the first time, Australia will soon have a national register of all cleared and excluded NDIS workers across all jurisdictions. Jess explores what providers need to know before the database begins to roll out in July.
The Commission’s NDIS Orientation Module will be formally launched in May.
We often hear providers complain about the hefty cost of implementing a new quality and safeguarding system, let alone annual audits! In this article, Jess shares the secret to keeping auditors away for longer.
The first time you go through it, registering or renewing with the Commission can be a bit on the laborious and expensive side. So Ann explores the ins and outs of whether registration is really worth a provider’s while.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.