What We Do > QUALITY & SAFEGuarding
Quality & Safeguarding
2019 is set to be a big year in the quality and safeguarding space, but we have you covered!
DSC has been delving into the detail of the Q&S Framework, Practice Standards and the NDIS Commissions requirements for registration. We have developed a range of free resources, workshops, online training and consulting support to make your Q&S journey as pain free and cost effective as possible.
Need some extra support? Our consultants are available to support your quality and safeguarding journey through the following activities:
Gap Analysis - mapping your existing documentation against the NDIS Practice Standards to show you where the gaps are. We can tailor this product to address additional standards and compliance systems upon request.
Self-Assessment - provides support to complete the self-assessment for renewal and registration.
Quality Management System: Establishing a framework proportional to the size, scope and culture of your organisation to manage ongoing service quality, participant safety and organisational compliance. The framework will recommend and establish an ongoing continuous improvement and management system tailored to your unique service.
Drafting procedures, forms and templates tailored to the uniqueness of your organisation –helping you to operationalise your quality system, guide practice and develop efficiencies.
Training for staff to work within the framework – Creation of tailored training that equips your staff with the knowledge and confidence to work within and maintain quality services.
Internal Auditing: support to establish and/or undertake internal audits to test established systems to identify gaps, inconsistencies and improvement actions.
Quality & Safeguarding
NDIS SUBJECT MATTER SPECIALISTs
DSC's Subject Matter Specialists are sector leaders in their fields.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Jess has worked in the community space for almost 2 decades across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training, tender writing and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process, map and empathise with people interacting with the social, community and health systems at different points.
Jess takes a thorough and methodical approach to interpreting complex funding and audit guidelines, pre-empting questions and identifying any gaps in an organisation's position. Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down legislation and policy and believes that if quality and safeguarding arrangements are going to have effect they need to work on the ground. The stuff Jess produces is clear, simple to use, drives organisational efficiency and, most importantly, leads to better service.
Bronwyn has a business brain that comes out fighting for better NDIS participant outcomes. Prior to joining DSC, Bronwyn led the development of online NDIS learning resources and peer support for carers at Carers Victoria. Bronwyn has developed and facilitated face to face workshops, information sessions as well online forums and webinars on different areas of NDIS including pre-planning, the outcome domains and navigating the NDIS. She also has over 12 years experience in the disability sector with a strong system, process and finance background.
Bronwyn continues to work actively in NDIS Planning, working as a Support Coordinator assisting people with complex needs to navigate the NDIS. She also has lived experience both as a person with disability and as a carer and regularly vies with our research guru Sara Gingold, for the title of DSC’s not so crazy cat lady.
The first time you go through it, registering or renewing with the Commission can be a bit on the laborious and expensive side. So Ann explores the ins and outs of whether registration is really worth a provider’s while.
In the midst of all the panic about the new restrictive practices regulations, it is crucial that we don’t loss sight of the human rights imperative that is driving these changes. As Jess explores, this is a unique opportunity that we cannot afford to ignore.
The new NDIS Quality and Safeguards Commission website is up, but it can be impossible to find the page you need. So our Quality and Safeguarding superstar Jess has put all the important documents in one handy resource pack.
Can NDIS Practice Standards actually be kind of cool? Jess explains why the Quality and Safeguarding Commission’s Practice Standards are different to anything we have seen before.
Worker screening processes will soon be changing to a nationally consistent system under the Quality and Safeguarding Framework. Jessica explores what we know about what the process will look like and what providers must do to get ready.
A national approach to behaviour support and restrictive practice could mean significant changes for NDIS providers. Jessica explores the differences between state and territory policies and the new national regulatory regime.
With the new Quality and Safeguarding Framework, the rules around restrictive practices are going to change. Jessica answers common queries we get from providers about what this will mean for registration requirements and Participant’s who take medications.
One question we regularly get asked by worried providers familiarising themselves with the NDIS registration process is "who is going to pay for all of this?" Bronwyn explores what the new costs are and who will be paying the bill.
With the Quality and Safeguarding Frameworks comes new complaints management and resolution rules. Bronwyn explores the expectations on providers.
For people with complex behaviour support needs, being let down by the NDIS can have the most devastating consequences. Sara explores how design flaws in the Scheme are failing some of the people most dependent on it.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.