Getting it Right
Get Pre-planning right and build loyalty, retain customers and understand changing demand.
INTERESTED IN THIS WORKSHOP?
We are able to tailor and present any of our workshops as organisational training, either in person or online.
Pre-planning is critical to setting goals and helping participants navigate a complex and often confusing NDIS process.
Exceptional pre-planning support is a fabulous tool for customer retention and building loyalty in a competitive marketplace, as well as gaining a better understanding of likely demand patterns.
We’ve created this workshop to enable you to benefit from our extensive learnings about pre-planning; so you don’t have to reinvent the wheel.
This is not an NDIS for beginners workshop. In this jam packed half day, we will cover:
• What is involved in pre-planning and what’s needed to get good outcomes
• Pre-planning as part of the customer experience – who, how and when?
• What does a great planning meeting look like?
• My first plan/my second plan – what are they?
• What to do when a plan doesn’t deliver
FEEDBACK FOR DSC's NDIS forums
Don't just take our word for it. Over 2,500 people have now attended a DSC NDIS workshop. Here's what previous participants had to say:
It is no secret that people from Culturally and Linguistically Diverse (CALD) backgrounds have a tougher time accessing disability supports. That is why this new multilingual resource, developed by Settlement Services International, is well overdue.
The NDIA have made a very welcome change to their position on Support Coordinators in plan review meetings.
The NDIA has recently articulated its position on Support Coordinators attending plan review meetings, and you may not like what they have said. Evie discusses the implications and offers strategies for working within these guidelines.
The word ‘respite’ is now considered passé, but the support still exists in the NDIS - if you know how to ask for it. Sara looks at a Carers Australia report that explores how this small change in language is massively disadvantaging some families.
It's no secret that planning does not always go well, and when it goes wrong, it can cause a lot of stress, confusion and frustration for everyone involved. Bronwyn explores what can go wrong with planning and what providers can do about it.
The Pathways Review was released without much fanfare earlier this week. But this important document offers hope that change is afoot, writes Sara Gingold.
Bronwyn outlines the key steps you should be taking to support participants to get the most out of their NDIS planning experience.