What We Do > PLANNING
Pre-planning and re-planning are critical to setting goals and helping participants navigate a complex and often confusing NDIS process. Exceptional planning support is a fabulous tool for customer retention and building loyalty in a competitive marketplace, as well as gaining a better understanding of likely demand patterns.
Our Subject Matter Specialists have experienced the NDIS Planning process as participants, providers and advocates. Talk to our consultants about our extensive learnings so you don’t have to reinvent the wheel in designing planning support programs that reach great outcomes.
NDIS SUBJECT MATTER SPECIALISTS
DSC's Subject Matter Specialists are sector leaders in their fields.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability.
Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Fabulous Faye has a thing for people, words, ideas and problem solving, which is why she’s a marketing communications genius.
Like many at DSC, she is a big personality that gets great stuff done. She is passionate about the NDIS and has worked in the disability sector for a bunch of organisations that wanted a stronger focus on customer and organisation readiness.
Faye's expertise is built on a couple of decades' experience in digital and content marketing, media/PR, developing/leading integrated marketing and communication campaigns, and stakeholder engagement. She has also recently completed a degree in psychology (but we don't hold that against her).
Elizabeth’s two NDIS superpowers are knowledge and passion as her personal and professional connections with disability shine through. With over 25 years’ experience in public policy, organisational management and leadership development across the disability and multicultural sectors, Elizabeth is well known for her calm, solution-focused approach and is particuarly skilled in community engagement and capturing authentic feedback.
Elizabeth is our go-to person for all things ILC. Previously managing ILC type organisations, Elizabeth’s depth of knowledge and expertise enhances her ILC readiness workshop presentations and support to organisations. With an eagle eye she also continues to keep us all up to date with ILC as it evolves.
INSIGHT IN ACTION
It is no secret that people from Culturally and Linguistically Diverse (CALD) backgrounds have a tougher time accessing disability supports. That is why this new multilingual resource, developed by Settlement Services International, is well overdue.
The NDIA have made a very welcome change to their position on Support Coordinators in plan review meetings.
The NDIA has recently articulated its position on Support Coordinators attending plan review meetings, and you may not like what they have said. Evie discusses the implications and offers strategies for working within these guidelines.
The word ‘respite’ is now considered passé, but the support still exists in the NDIS - if you know how to ask for it. Sara looks at a Carers Australia report that explores how this small change in language is massively disadvantaging some families.
It's no secret that planning does not always go well, and when it goes wrong, it can cause a lot of stress, confusion and frustration for everyone involved. Bronwyn explores what can go wrong with planning and what providers can do about it.
The Pathways Review was released without much fanfare earlier this week. But this important document offers hope that change is afoot, writes Sara Gingold.
Bronwyn outlines the key steps you should be taking to support participants to get the most out of their NDIS planning experience.
This booklet is a great description of the conceptual framework presented by VALID CEO, Kevin Stone at our recent Information, Linkages & Capacity Building (ILC) workshops. It outlines VALID's Pathways to Empowerment framework, looking at the keys to success for system, individual, family and self advocacy.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.