Subject Matter Specialist in:
GradCertBus (Phil&NP), BA ComEd, DipComMan, CertIVTAA, LA(QMS)
Jess has worked in the community space for almost 2 decades across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training, tender writing and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process, map and empathise with people interacting with the social, community and health systems at different points.
Jess takes a thorough and methodical approach to interpreting complex funding and audit guidelines, pre-empting questions and identifying any gaps in an organisation's position. Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down legislation and policy and believes that if quality and safeguarding arrangements are going to have effect they need to work on the ground. The stuff Jess produces is clear, simple to use, drives organisational efficiency and, most importantly, leads to better service.
Scratching your head about these new NDIS Practice Standards? You’re not alone, get the lowdown here.
Check out the latest Quality and Safeguarding updates
If there is one thing we know here at DSC, it is that providers have a lot of questions about service agreements. To help out, Jess explores what must go in them, what can’t be in them, who can sign them and more.
The Quality and Safeguarding Commission has announced some pretty significant changes that signal a more proportionate approach to auditing. Jess explores the implications these could have for providers.
Under the new Quality and Safeguarding Commission, the registration groups that you select will impact the scope of your audit. So Jess has created a handy resource to help you understand how the registration groups align with the NDIS Modules you will be assessed against.
For the first time, Australia will soon have a national register of all cleared and excluded NDIS workers across all jurisdictions. Jess explores what providers need to know before the database begins to roll out in July.
We often hear providers complain about the hefty cost of implementing a new quality and safeguarding system, let alone annual audits! In this article, Jess shares the secret to keeping auditors away for longer.
In the midst of all the panic about the new restrictive practices regulations, it is crucial that we don’t loss sight of the human rights imperative that is driving these changes. As Jess explores, this is a unique opportunity that we cannot afford to ignore.
The new NDIS Quality and Safeguards Commission website is up, but it can be impossible to find the page you need. So our Quality and Safeguarding superstar Jess has put all the important documents in one handy resource pack.
Can NDIS Practice Standards actually be kind of cool? Jess explains why the Quality and Safeguarding Commission’s Practice Standards are different to anything we have seen before.