Subject Matter Specialist in:
GradCertBus (Phil&NP), BA ComEd, DipComMan, CertIVTAA, LA(QMS)
Jess has worked in the community space for almost 2 decades across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training, tender writing and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process, map and empathise with people interacting with the social, community and health systems at different points.
Jess takes a thorough and methodical approach to interpreting complex funding and audit guidelines, pre-empting questions and identifying any gaps in an organisation's position. Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down legislation and policy and believes that if quality and safeguarding arrangements are going to have effect they need to work on the ground. The stuff Jess produces is clear, simple to use, drives organisational efficiency and, most importantly, leads to better service.
We often hear providers complain about the hefty cost of implementing a new quality and safeguarding system, let alone annual audits! In this article, Jess shares the secret to keeping auditors away for longer.
In the midst of all the panic about the new restrictive practices regulations, it is crucial that we don’t loss sight of the human rights imperative that is driving these changes. As Jess explores, this is a unique opportunity that we cannot afford to ignore.
The new NDIS Quality and Safeguards Commission website is up, but it can be impossible to find the page you need. So our Quality and Safeguarding superstar Jess has put all the important documents in one handy resource pack.
Can NDIS Practice Standards actually be kind of cool? Jess explains why the Quality and Safeguarding Commission’s Practice Standards are different to anything we have seen before.
Worker screening processes will soon be changing to a nationally consistent system under the Quality and Safeguarding Framework. Jessica explores what we know about what the process will look like and what providers must do to get ready.
A national approach to behaviour support and restrictive practice could mean significant changes for NDIS providers. Jessica explores the differences between state and territory policies and the new national regulatory regime.
With the new Quality and Safeguarding Framework, the rules around restrictive practices are going to change. Jessica answers common queries we get from providers about what this will mean for registration requirements and Participant’s who take medications.