What We Do > support coordination
Support Coordination is one of the most important and least understood NDIS support categories.
At DSC, we are working with some of the sector leaders to design Support Coordination services that move beyond the transactional to truly support participants to maximise their choice and control and get the most from their NDIS packages. Talk to us about how we can:
- Train Support Coordinators from Beginners to Advanced levels
- Develop Support Coordination service models
- Build the business case for Support Coordination services
- Market your Support Coordination service
NDIS SUBJECT MATTER SPECIALISTS
DSC's Subject Matter Specialists are sector leaders in their fields.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and digital service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination, and is well known for her unique love of sharks and the NDIS Price Guide.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard Business School (did we mention she’s dynamic?).
One of Sally’s three young daughters, Nicky, lives with quadriplegia and has been an NDIS participant since 2015. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Jess is expert in supporting participants to navigate the maze that is the NDIS. She practices what she preaches as the founder of Ablelink, an independent provider of support coordination. Jess has extensive hands on experience in the disability sector in both the USA and Australia, has managed supported accommodation and worked with individuals with complex needs. She has taught the Certificate IV in Disability and was recently pivotal in the development of NDIS implementation strategy for one of Australia's largest non profit organisations.
Bronwyn has a business brain that comes out fighting for better NDIS participant outcomes. Prior to joining DSC, Bronwyn led the development of online NDIS learning resources and peer support for carers at Carers Victoria. Bronwyn has developed and facilitated face to face workshops, information sessions as well online forums and webinars on different areas of NDIS including pre-planning, the outcome domains and navigating the NDIS. She also has over 12 years experience in the disability sector with a strong system, process and finance background.
Bronwyn continues to work actively in NDIS Planning, working as a Support Coordinator assisting people with complex needs to navigate the NDIS. She also has lived experience both as a person with disability and as a carer and regularly vies with our research guru Sara Gingold, for the title of DSC’s not so crazy cat lady.
Our online and offline Support Coordination training offerings are great for organisations of all sizes and stages.
Understand the fundamentals of this new, important support type, including expectations of the roles and best practice.
Go beyond the basics to understand and develop the resources needed to deliver best practice Support Coordination.
WEBINARS (WATCH NOW)
But don't just take our word for it...
INSIGHT IN ACTION
We know how hard it is to find information on Support Coordination so we've created and curated all the resources we can so that you don't have to.
The Summer Foundation have released a report examining the role of Support Coordination in the NDIS and how it can be improved in the future.
Sally Coddington explores what could the transfer of Support Coordination to LAC/ECEI partners mean for Participants and the Scheme.
Evie explores the policy and practice behind two key Support Coordination challenges: its time-limited nature and the role of Local Area Coordinators.
We meet a lot of organisations who are confused about what Support Coordination should look like. This article goes beyond the basics to demonstrate what Support Coordination should look like – and what it should not.
Leighton Jay explores some of the tensions arising from the NDIA’s approach to “conflicts of interest”.
This article answers some of our most frequently asked questions about NDIS Support Coordination.
What do you say to participants and their families about how the NDIS can help overcome the housing problem? Luke Bo'sher and Libby Ellis explore four key questions for Support Coordinators, service providers, advocates and families to be looking at with participants.
Do you wonder how it feels to be an NDIS participant navigating the disability support marketplace for the first time? Could choice really be a problem? Evie explores the paradox of choice and what providers can do to mitigate it.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.