Successful Service Development in the NDIS
"If I'd asked my customers what they wanted, they'd have said 'a faster horse'."
- Henry Ford
INTERESTED IN THIS WORKSHOP?
We are able to tailor and present any of our workshops as organisational training, either in person or online.
The old models of disability service delivery are losing serious money in the NDIS trial sites. We combine our extensive NDIS expertise with Design Thinking, Lean Development and Human Centred Design to provide new service development tools for NDIS success.
Back to the Drawing Board
Framing: Getting the right service design questions
Aligning with NDIA service categories and business drivers
Customer engagement vs participation observation
Finding and analysing the right NDIS market data
Starting with the evidence and best practice
Beyond Unit Costing: Designing New Services
Successful service development teams
Customer journey / experience mapping
Engaging diversity in your co-design approaches
Processes that generate new service ideas
Choosing the right services to trial
Testing service feasibility: tools & techniques
Lessons from the Lean Start Up cycle
Metrics & Measurements
Measuring viability and success
Developing an ongoing evidence base
Meeting the needs of both customers and the NDIA
Leadership for Innovation
Engaging the right people
Distributed leadership for adaptive challenges
Leadership that builds a culture of service innovation
FEEDBACK FOR DSC's NDIS forums
Don't just take our word for it. Over 2,500 people have now attended a DSC NDIS workshop. Here's what previous NDIS Housing participants had to say about our workshops:
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...
2 years after his viral article A Rabbit in the NDIS Headlights, Roland explores what we are still seeing go wrong in the sector and what can be done.
Strong pre-planning is essential for getting the best possible outcomes from the NDIS. Faye Lawrence explores how offering pre-planning services can benefit both you and your customers.
After 3.5 years of NDIS transition, Rob Woolley looks back on what he would have done differently if he had his time again.
What is the right culture for the NDIS, a quasi-marketplace with disruptive service models and ad hoc decision making? Roland and Vanessa outline the 6 crucial pieces of the puzzle.
Vanessa and Roland examine how to avoid going broke ‘NDIS style’ through a fundamental rethink of the way we do business.
The Victorian State Government has developed an interim practice advice to support Victorian Health and Aged Care services in preparedness for and throughout transition to the NDIS. This is a great resource for organisations and professionals in these spaces to understand the NDIS and its interface with Health & Aged Care.
Rob Woolley questions many organisations' approaches to service design, delivery and systems within the seismic change the NDIS will bring.
These resources provide an overview of the critical factors that should be influences business decisions for DSPs. For organisations seeking some solid guidance on commercialising services, this is a great place to start.
Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.