Successful Service Development in the NDIS
"If I'd asked my customers what they wanted, they'd have said 'a faster horse'."
- Henry Ford
INTERESTED IN THIS WORKSHOP?
We are able to tailor and present any of our workshops as organisational training, either in person or online.
The old models of disability service delivery are losing serious money in the NDIS trial sites. We combine our extensive NDIS expertise with Design Thinking, Lean Development and Human Centred Design to provide new service development tools for NDIS success.
Back to the Drawing Board
Framing: Getting the right service design questions
Aligning with NDIA service categories and business drivers
Customer engagement vs participation observation
Finding and analysing the right NDIS market data
Starting with the evidence and best practice
Beyond Unit Costing: Designing New Services
Successful service development teams
Customer journey / experience mapping
Engaging diversity in your co-design approaches
Processes that generate new service ideas
Choosing the right services to trial
Testing service feasibility: tools & techniques
Lessons from the Lean Start Up cycle
Metrics & Measurements
Measuring viability and success
Developing an ongoing evidence base
Meeting the needs of both customers and the NDIA
Leadership for Innovation
Engaging the right people
Distributed leadership for adaptive challenges
Leadership that builds a culture of service innovation
FEEDBACK FOR DSC's NDIS forums
Don't just take our word for it. Over 2,500 people have now attended a DSC NDIS workshop. Here's what previous NDIS Housing participants had to say about our workshops:
Everyone is looking for the magical IT solution which will solve all their problems. But as Shiung explains, the problem is rarely ever about technology.
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.