What We Do > STRATEGIC PLANNING
Long term planning processes with static business models are the wrong approach for the NDIS. Instead, organisations need to develop the organisational capabilities required to succeed in the rapidly evolving NDIS market.
DSC combines a deep knowledge of the NDIS with a passion for facilitating groups to reach their own solutions. Talk to us about how we can support your executive team to plan for the uncertain future ahead.
NDIS SUBJECT MATTER SPECIALISTS
DSC's Subject Matter Specialists are sector leaders in their fields.
Roland’s three decades of disability experience and insistence with doing thing better have earned him a reputation as one of the sectors foremost truth-tellers. He thrives on straight-talking, finding hidden business opportunities and providing insights into things that matter in disability.
Roland worked extensively on disability deinstitutionalisation, and has lectured on the politics and history of disability. From 2012-2014, he consulted on NDIS design for the National Disability & Carer Alliance and was the winner of the 2002 Harvard Club Disability Fellowship. Roland has held leadership roles in some of Australia’s best known disability organisations and is now one of Australia’s most knowledgeable NDIS consultants and trainers.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Dr Leighton Jay is a consultant, facilitator, parent and former academic who assists organisations with strategically important projects. He is passionate about developing and implementing personalised and individualised approaches that result in better lives and quality services.
Leighton’s personal experience as the father of a young man with complex disability support needs deeply informs his work. He is a member of Australia’s National Disability Insurance Agency’s Intellectual Disability Reference Group, a qualified Company Director and a University Associate with Curtin University’s School of Occupational Therapy & Social Work. He has spoken at numerous national and international conferences and has worked with service providers and government agencies in Canada.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?).
One of Sally’s three young daughters, Nicky, lives with quadriplegia and has been an NDIS participant since 2015. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Matthew is a Brisbane based consultant with extensive experience across the community, government and private sectors. He is passionate about helping organisations embrace change, pursue authentic partnerships with their customers and have the conversations that matter.
Matthew’s previous roles include managerial positions in the human services sector, leading government teams to develop quality systems and lecturing in management and planning. This diverse background enables him to respond to the particular needs and circumstances of a client.
Despite evidence to the contrary, Matthew still holds out hope that St Kilda can win a second AFL Premiership.
INSIGHT IN ACTION
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...
The Victorian State Government has developed an interim practice advice to support Victorian Health and Aged Care services in preparedness for and throughout transition to the NDIS. This is a great resource for organisations and professionals in these spaces to understand the NDIS and its interface with Health & Aged Care.
These resources provide an overview of the critical factors that should be influences business decisions for DSPs. For organisations seeking some solid guidance on commercialising services, this is a great place to start.
Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.
The QLD Government recently released a set of NDIS transition resources. One we love is their guide to gauge non-financial impacts of adding or changing a services under the NDIS.
Townsville exemplifies some of the NDIS areas where QLD has significant challenges to overcome but also enormous opportunity for innovation and leadership.
The NDIA has recently released a series of Market Position Statements which provide some fantastic data on the emerging NDIS marketplace, allowing providers to better understand areas of expected demand growth and the characteristics of particular markets.
BUt don't just take our word for it...
At DSC we live, eat and breathe the NDIS. We've been working on the Scheme since before trial - Here's what some of the people we've worked with have had to say about our work:
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.