Everyone is looking for the magical IT solution which will solve all their problems. But as Shiung explains, the problem is rarely ever about technology.

Sara explores Most Significant Change, a helpful tool for investigating your organisation’s impact on the lives of the people it supports.

For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.

Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.

The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies. 

Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.

In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.

The NDIS Operational Guidelines are not half as hard to read as they may appear and are fantastic sources of practical information, writes Evie Naufal.

Did you know that 80% of the NDIS workforce are women? Or only 3/4 of allocated NDIS funds are spent? In this fun interactive Q&A, Sara Gingold picks out 20 great nuggets of NDIS insight.

Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...

2 years after his viral article A Rabbit in the NDIS Headlights, Roland explores what we are still seeing go wrong in the sector and what can be done.

Strong pre-planning is essential for getting the best possible outcomes from the NDIS. Faye Lawrence explores how offering pre-planning services can benefit both you and your customers.

After 3.5 years of NDIS transition, Rob Woolley looks back on what he would have done differently if he had his time again.

What is the right culture for the NDIS, a quasi-marketplace with disruptive service models and ad hoc decision making? Roland and Vanessa outline the 6 crucial pieces of the puzzle.

Vanessa and Roland examine how to avoid going broke ‘NDIS style’ through a fundamental rethink of the way we do business.

Rob Woolley questions many organisations' approaches to service design, delivery and systems within the seismic change the NDIS will bring.

These resources provide an overview of the critical factors that should be influences business decisions for DSPs. For organisations seeking some solid guidance on commercialising services, this is a great place to start.

Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.

The QLD Government recently released a set of NDIS transition resources. One we love is their guide to gauge non-financial impacts of adding or changing a services under the NDIS.

Townsville exemplifies some of the NDIS areas where QLD has significant challenges to overcome but also enormous opportunity for innovation and leadership.