Successful Service Design in the NDIS
Wednesday 31 January
9:30am - 3:30pm
Adina Apartments Perth
33 Mounts Bay Road
The NDIS goal of the ordinary life requires new service models that enable all people with disability to enjoy the same rights, privileges and responsibilities that most Australians take for granted. In this workshop, we will explore how a citizenship lens delivers better outcomes for everyone. Success involves co-design: learning to engage more closely with the voices of people with disability and their family members and translating this into services that people want and the NDIA will pay for. Organisations who are the most successful are designing services around their organisational strengths and participants' desires.
We will give you the tools to understand and make the most of this NDIS opportunity, including:
- Co-design, citizenship and the NDIS 'Ordinary Life'
- Understanding NDIS Registration Groups and the NDIS Price Guide
- Finding and analysing the right NDIS market data
- Testing service feasibility: tools & techniques.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and digital service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination, and is well known for her unique love of sharks and the NDIS Price Guide.
Dr Leighton Jay is a consultant, facilitator, parent and former academic who assists organisations with strategically important projects. He is passionate about developing and implementing personalised and individualised approaches that result in better lives and quality services.
Leighton’s personal experience as the father of a young man with complex disability support needs deeply informs his work. He is a member of Australia’s National Disability Insurance Agency’s Intellectual Disability Reference Group, a qualified Company Director and a University Associate with Curtin University’s School of Occupational Therapy & Social Work. He has spoken at numerous national and international conferences and has worked with service providers and government agencies in Canada.
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Tuesday 30 January, 9:30am - 3:30pm
Wednesday 31 January, 9:30am - 3:30pm
Thursday 1 February, 9:30am - 3:00pm
NDIS Transition RESOURCES
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...