On Friday last week, the NDIA announced their intention to outsource their contact centre operations to global giant, Serco for the next two years. This decision is truly baffling.
Serco currently operates private prisons and 11 of Australia’s onshore immigration detention centres. To say that Serco is not "values aligned" with the NDIS is a massive understatement. The company has been accused of serious fraud by the UK government and covering up sexual abuse of immigrants in a UK removal centre. Closer to home, Serco Watch, a WA-based civil society group has formed "to monitor and disseminate information about the activities of Serco". Their Facebook page has close to 3,500 members and no shortage of problems to report.
This article by the Guardian, Outsourcing NDIS contact centres to Serco 'an accident waiting to happen' does a fabulous job of summarising the issues with this decision, including quotes from many of the sectors' leaders. The NDIA have repeatedly committed to increased consultation on important decisions, yet the widespread condemnation of this decision makes it very hard to imagine that this decision was made with any input from interested stakeholders.
South Australia made the small but vital announcement last week to slow down their rollout schedule. Sara discusses how this was the decision they had to make, and why other States should follow their lead.
The Agency have announced the nine recommendations from the McKinsey Pricing Review that they will be implementing in July 2018.
Serco runs private prisons and 11 of Australia’s onshore immigration detention centres and now they will be running the NDIS’ contact centres.
The precedent set by the case of LMNT v. the NDIA at the Administrative Appeals Tribunal will force the Agency to completely rethink how it creates childhood plans. Friend of DSC Sam Prior gives you the lowdown on what every carer and provider needs to know.
The Pathways Review was released without much fanfare earlier this week. But this important document offers hope that change is afoot, writes Sara Gingold.
The NDIA have announced the organisations who will be operating as Local Area Coordinators (LACs) across South Australia.
The NDIA have made a very important change in the functionality of the Participant Portal, writes Sally Coddington.
The Western Australian Government has finally announced its intention to join the rest of the country in the National Disability Insurance Scheme.
The NDIA have this morning made two important announcements: 1. A new participant pathway is being trialled and 2. The price limits for Short Term Accommodation (Respite) will be increased.
The NDIA recently updated the Specialist Disability Accommodation Price Guide, increasing both New Build and Existing Stock prices by 2.1%.