Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. That takes careful and constant communication. Meanwhile, leading your clients effectively through changes give you an opportunity build trust and demonstrate your ongoing commitment to seeing them reach the best possible outcomes.
One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change. See 6a, b & c Guide, Templates and Presentation to support leading clients through service change in the NDIS.
In an NDIS environment dominated by uncertainty and change, how do you avoid getting lost in the confusion? As Roland explores, there is no map to meaningful success, you have to find your internal compass instead.
Everyone is looking for the magical IT solution which will solve all their problems. But as Shiung explains, the problem is rarely ever about technology.
Sara explores Most Significant Change, a helpful tool for investigating your organisation’s impact on the lives of the people it supports.
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.
The NDIS Operational Guidelines are not half as hard to read as they may appear and are fantastic sources of practical information, writes Evie Naufal.
Did you know that 80% of the NDIS workforce are women? Or only 3/4 of allocated NDIS funds are spent? In this fun interactive Q&A, Sara Gingold picks out 20 great nuggets of NDIS insight.