Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. That takes careful and constant communication. Meanwhile, leading your clients effectively through changes give you an opportunity build trust and demonstrate your ongoing commitment to seeing them reach the best possible outcomes.
One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change. See 6a, b & c Guide, Templates and Presentation to support leading clients through service change in the NDIS.
Driven by lived experience of disability and mental illness, Jenna has spent the last 6 years developing and operationalising social enterprises in the disability and mental health sectors. A graduate of QUT business school and a number of Australia’s top social enterprise accelerators, Jenna was the winner of the 2015 Brisbane City Council Budding Entrepreneur award, and now offers her expertise to DSC clients to assist with lean and innovative service development. Jenna is an exceptional presenter, writer and facilitator and offers unique insight into the commercial and cultural challenges faced by disability service providers transitioning to the NDIS.
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.
The NDIS Operational Guidelines are not half as hard to read as they may appear and are fantastic sources of practical information, writes Evie Naufal.
Did you know that 80% of the NDIS workforce are women? Or only 3/4 of allocated NDIS funds are spent? In this fun interactive Q&A, Sara Gingold picks out 20 great nuggets of NDIS insight.
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...
2 years after his viral article A Rabbit in the NDIS Headlights, Roland explores what we are still seeing go wrong in the sector and what can be done.
Strong pre-planning is essential for getting the best possible outcomes from the NDIS. Faye Lawrence explores how offering pre-planning services can benefit both you and your customers.