Change Management Resources

Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. That takes careful and constant communication. Meanwhile, leading your clients effectively through changes give you an opportunity build trust and demonstrate your ongoing commitment to seeing them reach the best possible outcomes. 

One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change. See 6a, b & c Guide, Templates and Presentation to support leading clients through service change in the NDIS.