The Queensland Government has recently released a Tool Kit designed to provide practical assistance to providers who need to transition to the NDIS and respond to consumer demand.
Some of the tools are more useful than others. One we love is the Resource to gauge non-financial impacts of adding or changing a services under the NDIS.
We are always expressing how important it is to look beyond unit costing when developing or adding services. Tunnel vision on unit costing often leads to a sort of slash and burn mentality which can cause an enormous amount of damage to your business as unintended consequences can damage relationships with both clients and employees – the two most critical components of your organisation’s future success.
This resource provides a useful ‘zoom out’ tool to help providers identify those unintended consequences. It helps providers determine whether concerns are valid and what they need to do to resolve them, presenting all variables in a risk analysis for easy communication to key stakeholders.
Vanessa and Roland take stock of where we are at with the NDIS and offer some inspiration for planning your organisation's journey...
2 years after his viral article A Rabbit in the NDIS Headlights, Roland explores what we are still seeing go wrong in the sector and what can be done.
Strong pre-planning is essential for getting the best possible outcomes from the NDIS. Faye Lawrence explores how offering pre-planning services can benefit both you and your customers.
After 3.5 years of NDIS transition, Rob Woolley looks back on what he would have done differently if he had his time again.
What is the right culture for the NDIS, a quasi-marketplace with disruptive service models and ad hoc decision making? Roland and Vanessa outline the 6 crucial pieces of the puzzle.
Vanessa and Roland examine how to avoid going broke ‘NDIS style’ through a fundamental rethink of the way we do business.
The Victorian State Government has developed an interim practice advice to support Victorian Health and Aged Care services in preparedness for and throughout transition to the NDIS. This is a great resource for organisations and professionals in these spaces to understand the NDIS and its interface with Health & Aged Care.
Rob Woolley questions many organisations' approaches to service design, delivery and systems within the seismic change the NDIS will bring.
These resources provide an overview of the critical factors that should be influences business decisions for DSPs. For organisations seeking some solid guidance on commercialising services, this is a great place to start.
Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.