The Queensland Government has recently released a Tool Kit designed to provide practical assistance to providers who need to transition to the NDIS and respond to consumer demand.
Some of the tools are more useful than others. One we love is the Resource to gauge non-financial impacts of adding or changing a services under the NDIS.
We are always expressing how important it is to look beyond unit costing when developing or adding services. Tunnel vision on unit costing often leads to a sort of slash and burn mentality which can cause an enormous amount of damage to your business as unintended consequences can damage relationships with both clients and employees – the two most critical components of your organisation’s future success.
This resource provides a useful ‘zoom out’ tool to help providers identify those unintended consequences. It helps providers determine whether concerns are valid and what they need to do to resolve them, presenting all variables in a risk analysis for easy communication to key stakeholders.
Everyone is looking for the magical IT solution which will solve all their problems. But as Shiung explains, the problem is rarely ever about technology.
For better or for worse the NDIS is bringing the world as we know it to an end. Brent explores how other industries have responded to change, and how we, as a sector, can do better.
Sara profiles Enhanced Lifestyles, an SA-based organisation who took out our 2017 Award for Pioneering Organisational Adaptation.
The more you engage the experts - people with disability - in your service design, the more your services will reflect desires and aspirations of your customers. This handy co-design toolkit includes foundation principles, practical examples and engagement strategies.
Sara Gingold profiles The Art of Human Connection, a standout program for NDIS staff engagement that is an exemplary model for the sector.
In the first of our series profiling exceptional organisations, Sara Gingold details a a strategic and segmented approach to NDIS staff education.