What We Do > QUALITY & SAFEGuarding
Quality & Safeguarding
2018 is set to be a big year in the quality and safeguarding space.
You may not have more paperwork, but you will have different paperwork. The requirements that are changing include registration (inclusive of practice standards), complaints, reportable incidents, the NDIS Code of Conduct, behaviour support and worker screening.
Talk to our Quality & Safeguarding consultants about how we can support your organisation to be compliant with these new standards.
Quality & Safeguarding
NDIS SUBJECT MATTER SPECIALISTs
DSC's Subject Matter Specialists are sector leaders in their fields.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Bronwyn has a business brain that comes out fighting for better NDIS participant outcomes. Prior to joining DSC, Bronwyn led the development of online NDIS learning resources and peer support for carers at Carers Victoria. Bronwyn has developed and facilitated face to face workshops, information sessions as well online forums and webinars on different areas of NDIS including pre-planning, the outcome domains and navigating the NDIS. She also has over 12 years experience in the disability sector with a strong system, process and finance background.
Bronwyn continues to work actively in NDIS Planning, working as a Support Coordinator assisting people with complex needs to navigate the NDIS. She also has lived experience both as a person with disability and as a carer and regularly vies with our research guru Sara Gingold, for the title of DSC’s not so crazy cat lady.
Jess has worked in the community space for 18 years across a broad range of roles including direct care, case management, coordination/management, quality assurance, policy, training and as an unpaid carer. Her diverse experience has strengthened her flexible communication style, capacity to process map (she asks lots of questions) and empathise with people interacting with the social, community and health systems at different points.
Jess doesn’t talk like a typical QA officer though, she has vast experience producing documentation and systems that break down complex legislation and policy and believes that if quality management systems are to effectively safeguard people’s rights they must be fool-proof. The stuff Jess produces is clear, simple to use, drives organisational efficiency and most importantly leads to better service. Jess has qualifications in community education (development), community service management, workplace training, internal audit and business (non-profit and philanthropy).
Jess is a Subject Matter Specialist in Quality & Safeguarding.
Insight in Action
Worker screening processes will soon be changing to a nationally consistent system under the Quality and Safeguarding Framework. Jessica explores what we know about what the process will look like and what providers must do to get ready.
A national approach to behaviour support and restrictive practice could mean significant changes for NDIS providers. Jessica explores the differences between state and territory policies and the new national regulatory regime.
With the new Quality and Safeguarding Framework, the rules around restrictive practices are going to change. Jessica answers common queries we get from providers about what this will mean for registration requirements and Participant’s who take medications.
One question we regularly get asked by worried providers familiarising themselves with the NDIS registration process is "who is going to pay for all of this?" Bronwyn explores what the new costs are and who will be paying the bill.
With the Quality and Safeguarding Frameworks comes new complaints management and resolution rules. Bronwyn explores the expectations on providers.
The Quality and Safeguarding Commission has just released its new restrictive practices rule. Bronwyn and Maree explore what the rule will mean for providers.
Bronwyn explores the Quality & Safeguarding Rules that will impact Support Coordination providers and practitioners.
The recent release of the Q&S rules have important implications for SDA providers, writes Brent Woolgar.
Worker screening units will be established in each State & Territory and all workers will need to apply for clearance.
The new Quality and Safeguarding Framework includes a focus area providers have not seen before-developmental. Leighton explores what this focus area could look like in practice.
The sector is scrambling to adjust to the new Quality and Safeguarding Framework. Roland explores how providers could use this challenge to improve the protection of participant's rights and get better outcomes.
These handy links should help you on your journey to learn everything you can about the new NDIS Quality and Safeguarding Framework.
It is time to start preparing for the NDIS Quality and Safeguarding Framework, which will begin rolling out later this year. Bronwyn provides you with the inside scope from the NDIA's national Providers Forum.
Consultation on the NDIA's Quality and Safeguards Framework is now closed but looking through the comments will give providers a good insight into the hot topics for other providers around quality assurance and safeguarding, and the enormity of the size of the task the NDIA has in front of it.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.