Getting it Right
Get Pre-planning right and build loyalty, retain customers and understand changing demand.
INTERESTED IN THIS WORKSHOP?
We are able to tailor and present any of our workshops as organisational training, either in person or online.
Pre-planning is critical to setting goals and helping participants navigate a complex and often confusing NDIS process.
Exceptional pre-planning support is a fabulous tool for customer retention and building loyalty in a competitive marketplace, as well as gaining a better understanding of likely demand patterns.
We’ve created this workshop to enable you to benefit from our extensive learnings about pre-planning; so you don’t have to reinvent the wheel.
This is not an NDIS for beginners workshop. In this jam packed half day, we will cover:
• What is involved in pre-planning and what’s needed to get good outcomes
• Pre-planning as part of the customer experience – who, how and when?
• What does a great planning meeting look like?
• My first plan/my second plan – what are they?
• What to do when a plan doesn’t deliver
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