What We Do > PLANNING
Pre-planning and re-planning are critical to setting goals and helping participants navigate a complex and often confusing NDIS process. Exceptional planning support is a fabulous tool for customer retention and building loyalty in a competitive marketplace, as well as gaining a better understanding of likely demand patterns.
Our Subject Matter Specialists have experienced the NDIS Planning process as participants, providers and advocates. Talk to us about our extensive learnings so you don’t have to reinvent the wheel in designing planning support programs that reach great outcomes.
NDIS SUBJECT MATTER SPECIALISTS
DSC's Subject Matter Specialists are sector leaders in their fields.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?).
One of Sally’s three young daughters, Nicky, lives with quadriplegia and has been an NDIS participant since 2015. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Bronwyn has a business brain that comes out fighting for better NDIS participant outcomes. Prior to joining DSC, Bronwyn led the development of online NDIS learning resources and peer support for carers at Carers Victoria. Bronwyn has developed and facilitated face to face workshops, information sessions as well online forums and webinars on different areas of NDIS including pre-planning, the outcome domains and navigating the NDIS. She also has over 12 years experience in the disability sector with a strong system, process and finance background.
Bronwyn continues to work actively in NDIS Planning, working as a Support Coordinator assisting people with complex needs to navigate the NDIS. She also has lived experience both as a person with disability and as a carer and regularly vies with our research guru Sara Gingold, for the title of DSC’s not so crazy cat lady.
Fabulous Faye loves words and that's one of the many reasons she is a content marketing genius. Like many at DSC, she is a big personality that gets great stuff done. She is passionate about the NDIS and has worked in the disability sector for a bunch of organisations that wanted a stronger focus on customer and organisation readiness.
Faye's expertise is built on over a decades’ experience in digital and content marketing, media/PR and leading integrated marketing and communication campaigns. She has also recently completed a degree in psychology (but we don't hold that against her).
Faye is a Subject Matter Specialist in Marketing.
Jess is expert in supporting participants to navigate the maze that is the NDIS. She practices what she preaches as the founder of Ablelink, an independent provider of support coordination. Jess has extensive hands on experience in the disability sector in both the USA and Australia, has managed supported accommodation and worked with individuals with complex needs. She has taught the Certificate IV in Disability and was recently pivotal in the development of NDIS implementation strategy for one of Australia's largest non profit organisations.
Elizabeth’s two NDIS superpowers are knowledge and passion. Disability is big part of Elizabeth’s family life as a sibling and grandmother, and it shows.
Elizabeth has over 20 years experience in public policy and leadership development, including management of disability and multicultural organisations. Since 2010, Elizabeth has contributed to NDIS design through multiple representations to Productivity Commission and Senate Inquiries. In 2012, she led a successful NDIS Practical Design Fund project, elements of which form key components of the current ILC model. Previously managing programs now in scope for ILC transition, Elizabeth’s depth of knowledge and expertise has enhanced the numerous transition-readiness workshops she facilitates.
INSIGHT IN ACTION
It's no secret that planning does not always go well, and when it goes wrong, it can cause a lot of stress, confusion and frustration for everyone involved. Bronwyn explores what can go wrong with planning and what providers can do about it.
Bronwyn outlines the key steps you should be taking to support participants to get the most out of their NDIS planning experience.
The NDIA have this morning made two important announcements: 1. A new participant pathway is being trialled and 2. The price limits for Short Term Accommodation (Respite) will be increased.
What we do
DSC is where NDIS expertise lives. Check out the links below to find out more about our specialist NDIS work.