The NDIS requires major structural change for most organisations – redesigning services, restructuring teams, and redefining roles.
Such change takes enormous effort and resources, and can generate a lot of uncertainty. How will you ensure your teams stay on track and build their capabilities through the NDIS change process?
CULTURE & Change MANAGEMENT RESOURCES
Rob Woolley questions many organisations' approaches to service design, delivery and systems within the seismic change the NDIS will bring.
Change management is a critical issue for services providers. Combating the feelings of fear and confusion amongst staff is vital for ensuring service delivery standards remain high. One of the tools in the QLD Government’s recently created NDIS toolkit focuses on readying clients for change.
Regardless of how successful you have been in the past, the ambiguous and uncertain NDIS environment is likely to require a vastly different leadership approach. Vanessa outlines the best available models for assessing your business environment and responding appropriately.
In the NDIS there will be a huge range of new opportunities, so how do we make sure we stay on mission and not just chase the next big thing?