NDIS Leadership:
Building a Values-Based Commercial Culture

 

"The only thing of real importance that managers do is create and manage culture" - Edgar Schein


The single biggest issue confronting existing organisations in the NDIS is getting staff onboard with a new way of operating. Consumer choice in a market based environment requires all levels of staff to both understand and commit to a commercial approach. Commerciality does not need to be at odds with a values-based approach. However, for most organisations, achieving values-based commerciality requires significant change in workplace culture.

Bringing about deliberate culture change is always challenging, and the NDIS context brings both an imperative and added complexity to this task. This workshop marries contemporary leadership theory with hands-on practical NDIS experience. Designed for managers and leaders of all levels, we will focus on:

  • Values-based commerciality: how to hold mission and values at the forefront of business operations
  • How to understand and work with the culture you have
  • The secrets to leading successful change
 

AGENDA

9.30

9.45


 

10:30

 

11:00

11:20



 

12:45

1:15


 

2:00


 

2:45


 

3:30

 

4.00

Welcome & Introductions

The NDIS Leadership Challenge
Understanding the implications of the NDIS for leading and managing
The risks and opportunities of a commercial focus
Values-based commerciality: holding mission and values at the forefront

Understanding Organisational Culture
The power of culture
What is culture really?

Morning Tea

Diagnosing Culture
Symptoms of constructive and destructive cultures
Characterising your current culture and its shapers
Identifying the gap between what you have and what you need for the NDIS

Lunch

Cultivating a Values-Based Commercial Culture
Helpful and unhelpful models of culture change
Working out where to start
The essential Cs: Communication, Congruence & Collaboration

Cultivating a Values-Based Commercial Culture (cont.)
The transitional approach to change
Achieving buy-in and support
Leveraging and building momentum

Cultivating a Values-Based Commercial Culture (cont.)
Working with cultural resistance
Managing Up
Measuring and celebrating success

Creating a Culture Change Plan
Key Success Factors
Action Plan for Culture Change

Close


Facilitators


FEEDBACK FOR DSC's NDIS forums

Don't just take our word for it. Over 1,500 people have now attended a DSC NDIS workshop. Here's what previous NDIS Housing participants had to say about our workshops:

Succinct presentation of important issues prepared with excellent examples
— Simone Lenihan, COO, Pacific Link Housing
Consistent message - incredible knowledge!
— Megan Shannon, Executive Manager, Focus Individual Support Services
Great integrity based on experience.
— Catriona Barry, General Manager, Rainbow Club

RELATED RESOURCES


Pricing

Advocacy Orgs & Consumer Groups (≤5 FTE)

Sole Trader or Small Organisation (≤5 FTE)

Medium Organisation (6-20 FTE) 

Large Organisation (>20 FTE)

Corporate / Government:

 

$230 + GST

$280 + GST

$380 + GST

$480 + GST

$580 + GST