Roland’s three decades of disability experience and insistence with doing thing better have earned him a reputation as one of the sectors foremost truth-tellers. He thrives on straight-talking, finding hidden business opportunities and providing insights into things that matter in disability.
Roland worked extensively on disability deinstitutionalisation, and has lectured on the politics and history of disability. From 2012-2014, he consulted on NDIS design for the National Disability & Carer Alliance and was the winner of the 2002 Harvard Club Disability Fellowship. Roland has held leadership roles in some of Australia’s best known disability organisations and is now one of Australia’s most knowledgeable NDIS consultants and trainers.
Vanessa is the calm in the NDIS ‘storm’ at DSC. You want Vanessa on your side when the going gets ‘people tough’, the really hard part of NDIS change. Aside from being a Director at DSC, she is an Associate of Melbourne Business School in Executive Education. Vanessa is a consultant, trainer and executive coach to commercial, government and community sector organisations in the areas of leadership, management and organisational development.
Vanessa holds a Masters in Organisation Dynamics and is one of only a few hundred people in the world qualified in Process Work (after training for 15 years in Process Oriented Psychology) and is accredited in ‘The Leadership Circle’ methodology. Vanessa has an endless thirst for exploring what makes individuals and organisations tick and if anyone can assist in developing successful leadership approaches for the NDIS, it’s her.
Ann is the very model of a modern Major General, a woman who gets stuff done at DSC with serious NDIS commercial smarts and an inimitable straightforward style. She has worked in the disability, mental health, and aged care sectors for over 25 years in a diverse range of management roles for both not-for-profit and for-profit organisations. Prior to joining DSC, Ann led the transition of a national organisation to the NDIS, developing Core, Capacity Building & SDA services in trial and rollout sites. Ann has first-hand experience with system and process review, acquisitions, the integration of merged/acquired services and the NDIS registration process across four states,
Ann has established and run a number of social enterprises and her experience includes designing, creating and implementing new services and products across employment, accommodation, community inclusion and training.
Look up the term ‘NDIS Subject Matter Specialist’ and you will find the definition is ‘Luke Bo’sher’. Luke has encyclopedic knowledge of the NDIS and knows so much about the SDA, it is seriously scary. Luke was a key player in the development of the NDIS, working extensively on scheme design in his roles as a Director at the NDIA and advisor at the Department of the Prime Minister and Cabinet. In his time at the NDIA, Luke’s work focused on sector engagement, SDA and the murky areas of overlap between the NDIS and other mainstream systems such as health and education.
A couple of years ago, Luke completed a Fulbright Scholarship at New York University’s Center for Urban Policy. In addition to a moonlighting with DSC, Luke’s day job is the Summer Foundation’s Head of Policy & Strategy.
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability. Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard Business School (did we mention she’s dynamic?).
One of Sally’s three young daughters, Nicky, lives with quadriplegia and has been an NDIS participant since 2015. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Brent is a bona fide master of Specialist Disability Accommodation (SDA) detail, which considering he is an engineer is not surprising. Brent has built his reputation as one of the sector's leading experts in SDA with involvement in over 50 SDA related projects to date, ranging from parent groups, small organisations, large national organisations, state governments, community housing providers, for-profit investors, developers and many financial institutions. What Brent doesn’t know about SDA is probably the stuff the NDIA don’t know themselves yet.
Brent brings a unique skill set to NDIS Housing, with over 25 years consulting experience in accessible design as well as a lived experience as the proud father of teenage identical twins, one of whom has cerebral palsy.
Brent is a Subject Matter Specialist in SDA & SIL.
Passionate, persistent and pugnacious. Lee’s a long standing pioneer of the NDIS, having worked at the NDIA between 2013 and 2017 on scheme design, governance, LAC contract management and engagement. Lee has a truckload of experience working across NFPs and government, in the advocacy, compensation, health, justice and disability areas.
Lee has unique knowledge of the grey areas at the intersection of the NDIS and justice systems with unique insight into catastrophic injury, ABI, evaluation of capacity for decision making in disability, litigation, and guardianship. Lee has lived experience of disability, including support of family members with psychosocial disability.
Lani is a handful of smart, energetic NDIS beans! After spending the first 15 years of her career as a speech pathologist working in disability & health, she opted for a change and in 2006 moved into research and completed a PhD in evidence-based practice. She joined the Market & Sector division of the NDIA soon after its launch in 2013, providing advice about how evidence relates to NDIS legislation and decision-making.
In her free time, Lani works with DSC as a consultant, workshop facilitator, researcher and university lecturer. She is an Adjunct Senior Lecturer with the Faculty of Health Sciences, Disability and Community Research Group at the University of Sydney.
Over the last 20 years, Lisa Dugdale has held a diverse range of senior management roles in the disability sector. She has significant experience in NDIS change management, finance and human resource management. Lisa provides leadership, mentoring and support to staff while engaging and educating service users and families. Lisa has qualifications in management and disability and has built a reputation for developing empowered, collaborative and effective teams.
A very rare NDIS bird indeed. Jonathan is a commercial operator who mixes business smarts with frontline disability experience to create financially sustainable NDIS business operations. He assists providers to better understand their NDIS revenue and cost drivers and the levers to deliver better financial and social outcomes. He has assisted housing providers to develop commercially viable organisational structures and rosters, ADE providers to generate more financially sustainable business models and Support Coordination services to identify business performance targets.
Jonathan owns a boutique home & community care business so he knows gets just how hard life is for an NDIS provider. He has also had a long consulting career and hence is pragmatic and focused on practical solutions that provide tangible numbers that stack up. He’s DSC’s very own Gouldian Finch.
Jonathan is a Subject Matter Specialist in Finance.
Dr Carmel Laragy
Carmel Laragy, PhD, has developed extensive expertise in ‘individual funding’ through 16 years of national and international academic research in the topic. Carmel’s work has included service design, organisational change, professionals transitioning to a more collaborative and less authoritative style and workforce strategies regarding staff recruitment, training and retention. Carmel has taught social work, is published widely and has completed a Master’s Degree and a PhD titled Professionals in the Changing Workplace.
Kathryn has been involved with the NDIS since its beginning, using her significant change management experience to support several early childhood teams to successfully transition in the Barwon region. She holds an Applied Science Degree in Speech Pathology and has extensive senior management experience in the disability sector. Kathryn was instrumental in the development of the statewide communication devices scheme. She is an insightful and challenging leader, having managed a range of children’s services and therapy teams.
Matthew is a Brisbane based consultant with extensive experience across the community, government and private sectors. He is passionate about helping organisations embrace change, pursue authentic partnerships with their customers and have the conversations that matter.
Matthew’s previous roles include managerial positions in the human services sector, leading government teams to develop quality systems and lecturing in management and planning. This diverse background enables him to respond to the particular needs and circumstances of a client.
Despite evidence to the contrary, Matthew still holds out hope that St Kilda can win a second AFL Premiership.
Sara has painstakingly developed her reputation within DSC as a champion gif finder and go-to person for animal related content. She began the more professional aspect of her career working in youth organisations and overseeing innovative Cambodian education projects. Sara is an avid writer, and a regular contributor to DSC’s blog and Resource Hub. She prides herself on her research skills and fact-finding ability. Sara has lived experience of disability, having been diagnosed with ME/CFS in 2012.
Dr Leighton Jay
Dr Leighton Jay is a consultant, facilitator, parent and former academic who assists organisations with strategically important projects. He is passionate about developing and implementing personalised and individualised approaches that result in better lives and quality services.
Leighton’s personal experience as the father of a young man with complex disability support needs deeply informs his work. He is a member of Australia’s National Disability Insurance Agency’s Intellectual Disability Reference Group, a qualified Company Director and a University Associate with Curtin University’s School of Occupational Therapy & Social Work. He has spoken at numerous national and international conferences and has worked with service providers and government agencies in Canada.
Fabulous Faye loves words and that's one of the many reasons she is a content marketing genius. Like many at DSC, she is a big personality that gets great stuff done. She is passionate about the NDIS and has worked in the disability sector for a bunch of organisations that wanted a stronger focus on customer and organisation readiness.
Faye's expertise is built on over a decades’ experience in digital and content marketing, media/PR and leading integrated marketing and communication campaigns. She has also recently completed a degree in psychology (but we don't hold that against her).
Shiung Low is the Founder and CEO of ValueLab, a global social impact network that exists to optimise human potential through information, innovation and investment. Prior to becoming the CEO of ValueLab, Shiung was the Director of Skunkworks for World Vision Australia, the largest NGO in Australia. Shiung has worked in, taught and studied architecture, commerce, international relations, lean start-up methodology, design thinking, classical philosophy and partnership brokering. He has worked and lived in many countries across five continents and speak various languages and dialects. Shiung is a troublemaker and a peacemaker.
Elizabeth’s two NDIS superpowers are knowledge and passion. Disability is big part of Elizabeth’s family life as a sibling and grandmother, and it shows.
Elizabeth has over 20 years experience in public policy and leadership development, including management of disability and multicultural organisations. Since 2010, Elizabeth has contributed to NDIS design through multiple representations to Productivity Commission and Senate Inquiries. In 2012, she led a successful NDIS Practical Design Fund project, elements of which form key components of the current ILC model. Previously managing programs now in scope for ILC transition, Elizabeth’s depth of knowledge and expertise has enhanced the numerous transition-readiness workshops she facilitates.
Elizabeth is a Subject Matter Specialist in ILCandPlanning.
Dr Kylie Morgan
Kylie completed her PhD in 2007, is an NDIS brainiac and is doubly brainiac-y on all things NDIS mental health. She has over 15 years experience working in the mental health, disability and aged care sectors. She has extensive experience designing, implementing and evaluating mental health programs. Through her experience as a carer of her brother-in-law, Kylie has also developed a passion for assisting organisations to develop Specialist Disability Accommodation.
In the course of her work and studies, Kylie has developed advanced skills in the management and development of staff, program design and establishment, stakeholder and consumer engagement, and budget management.
Kylie is a Subject Matter Specialist in SDA & SIL.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and digital service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination, and is well known for her unique love of sharks and the NDIS Price Guide.
Nicole Rogerson is the founding Director of Autism Awareness Australia. She is one of the nation’s leading advocates for the awareness and understanding of Autism Spectrum Disorder. Nicole has led many campaigns and events that have inspired, touched and educated Australians, including Light It Up Blue for World Autism Awareness Day, production of a short film ‘What are you doing?’ for school children, and three television community service announcements.
Nicole is one of the most passionate voices on the challenges of autism in Australia, having hosted numerous seminars, advised the Federal Government and presented to the United Nations. She is frequently asked to speak about autism, with appearances on 60 Minutes, the 7.30 Report, the Today Show, A Current Affair, Today Tonight and Australian Story as well as The Australian, Fairfax newspapers and The Australian Women’s Weekly.
Bronwyn has a business brain that comes out fighting for better NDIS participant outcomes. Prior to joining DSC, Bronwyn led the development of online NDIS learning resources and peer support for carers at Carers Victoria. Bronwyn has developed and facilitated face to face workshops, information sessions as well online forums and webinars on different areas of NDIS including pre-planning, the outcome domains and navigating the NDIS. She also has over 12 years experience in the disability sector with a strong system, process and finance background.
Bronwyn continues to work actively in NDIS Planning, working as a Support Coordinator assisting people with complex needs to navigate the NDIS. She also has lived experience both as a person with disability and as a carer and regularly vies with our research guru Sara Gingold, for the title of DSC’s not so crazy cat lady.
Jess is expert in supporting participants to navigate the maze that is the NDIS. She practices what she preaches as the founder of Ablelink, an independent provider of support coordination. Jess has extensive hands on experience in the disability sector in both the USA and Australia, has managed supported accommodation and worked with individuals with complex needs. She has taught the Certificate IV in Disability and was recently pivotal in the development of NDIS implementation strategy for one of Australia's largest non profit organisations.
Vicki has over 20 years experience across the NGO and Higher Education sectors in the UK and Australia. She has held diverse roles from caseworker through to leadership positions in service delivery and operational management. Her most significant experience is in senior project, event, operational, budget and process management. Vicki has lived experience as a carer, caring for her mother who had Multiple Sclerosis. This experience has fed a passion to use her business experience to support best practice in the NDIS.
Driven by lived experience of disability and mental illness, Jenna has spent the last 6 years developing and operationalising social enterprises in the disability and mental health sectors. A graduate of QUT business school and a number of Australia’s top social enterprise accelerators, Jenna was the winner of the 2015 Brisbane City Council Budding Entrepreneur award, and now offers her expertise to DSC clients to assist with lean and innovative service development. Jenna is an exceptional presenter, writer and facilitator and offers unique insight into the commercial and cultural challenges faced by disability service providers transitioning to the NDIS.